Summary:

The latest firmware/drivers (February 2008 beta) with 3Ware 9650SE (8LP) and Windows Server 2008 do not get along.  The system gets to the boot screen with the progress indicator, then locks up.

The problem is resolved with older firmware version 9.4.0.1 with bootloader 3.05.00.002, using the latest beta drivers (3wareDrv.sys is version 3.0.3.108).  I have Windows Server 2008 Enterprise running now.

Workarounds:

  1. (March 20th 2008) Use the latest in-engineering firmware and drivers, as per http://www.3ware.com/KB/article.aspx?id=14928
    Firmware 3.08.00.022 or newer should be compatible, when using the driver 3.0.3.108.
  2. (March 2nd 2008) Downgrade the firmware.  Download firmware/bootloader: http://www.3ware.com/KB/article.aspx?id=15103 (older firmware 9.4.0.1 with bootloader 3.05.00.002)
    Drivers: http://www.3ware.com/download/productseng/Driver/windrv_x64.zip (I'm using 3wareDrv.sys, version 3.0.3.108)

Known Issues:

  • Back up your RAID containers before downgrading - I had some weird errors.  I ended up nuking my RAID containers, then recreating them.
  • I'm running the latest management utilities - no problems so far.

Details:

January 13th 2008

I have a Tyan FT48 with a quad core Xeon E5335.  I moved my 3Ware 9650SE (8LP) over to it this afternoon to do a Windows Server 2008 RC (Hyper V) install and discovered that the drivers provided for 3Ware are non-functional with Server 2008.  The system hangs at start up, at the Server 2008 boot up screen.  The green progress indicator locks up.

This is also happening with a 9550SX on a different system.  But just to be safe: The system BIOS is the latest available, 2.00b, from Tyan.

The 3Ware 9.5.0 production driver, and the in-engineering drivers have been tested.
Both cards have been updated to the latest firmware.

http://www.3ware.com/KB/article.aspx?id=14928 is not very helpful.  Has anyone tried the 9650SE with Vista?  Any boot problems?

My server remains on Server 2003 R2 x64 until this issue is resolved.  I'm disappointed that 3Ware doesn't have functioning drivers, still.

January 15th 2008

My email to 3Ware was promptly replied to. They've sent me updated drivers, soon to be posted on their website under "In Engineering", I'm told.  Bypassing the signature requirement is still necessary at this point, via http://www.3ware.com/KB/article.aspx?id=14928 I'm told.

I will get these tested the coming weekend.

February 2nd 2008

I got the 2008 RTM bits off Connect today - and I'll try to find some time to get this tested this coming weekend, using the latest engineering drivers.

February 6th 2008

I'm not checking the 3ware KB daily at http://www.3ware.com/KB/article.aspx?id=14928 , but some more 'information' has been posted: 64-bit Vista/Windows 2008 support is not currently available.  A firmware upgrade for the 9550SX(U)/9590SE/9650SE is required.  This will be officially supported with the 9.5.1 code set (due out August 2008), but a beta version will be posted to the 'In Engineering Phase' section of the 3ware web site soon (February 2008).

Later this month?  This is surely a problem that became obvious in earlier builds.  Perhaps I will dig up some older beta builds of 2008 that I have, and test.  I'm curious as to why they've done so little.  I'm very disappointed.

February 6th 2008 (again)

3Ware says they found the current bug last week (week of January 28th.)  They say they should have updated code by the end of this week (week of February 4th) and testing will be done next week (week of February 11th).  I'm told the code will be posted to the "in-engineering" section the week after (week of February 18th).

Pretty disappointing.  But at least they respond to emails, with real answers, unlike Adaptec.

February 26th 2008

Tried this past weekend with latest beta firmware on the 9650SE with the latest driver.  No boot.  Argh.

March 2nd 2008

Success!  I booted from a Windows 98SE floppy, and flashed my 9650SE (8LP) to 9.4.0.1 with bootloader 3.05.00.002 from http://www.3ware.com/KB/article.aspx?id=15103 .
My RAID containers were a bit wonky in the BIOS after, so make sure you do a complete backup of your RAID containers first.  I ended up re-creating the containers - and everything seems functional, so far.  Using that firmware and bootloader, coupled with the latest beta driver (3wareDrv.sys is version 3.0.3.108) I'm able to get Windows Server 2008 x64 RTM booting.

Thank you to the person who left the comment!  I have contacted 3Ware support, and they have updated the KB article to reflect this workaround.


 
Tuesday, February 05, 2008 2:20:24 AM (Eastern Standard Time, UTC-05:00)
Any results with the new drivers they sent you? I had similar problems booting/installing W2k8 server RC1 on 9650SE cards.
makumbi
Wednesday, February 06, 2008 6:03:00 PM (Eastern Standard Time, UTC-05:00)
same problem here - and the 3ware support really sucks. I'm still waiting for 2+ weeks for someone to compile new drivers. They even don't list WS2008 on their beta driver page. Would never buy a 3ware controller again...
MK
Sunday, February 10, 2008 7:14:24 AM (Eastern Standard Time, UTC-05:00)
Exact same problem here. Please let us know if it is worth contacting 3ware ourselves to ask for these BETA drivers???

I can't believe that such a critical piece of hardware isn't supported by Server 2008, but I guess that RTM means that they technically still have another month to get a working driver out. August 2008 is crazy talk!!! That is way to long to wait.

I bought 2 9650SE controllers for two new 2008 servers that I'm deploying specifically because they list Windows Server 2008 on their website in the production driver section and then have the 9.5.0 driver listed. It isn't until you get this card and then realize it doesn't work that you see the fine print when you go digging through KB articles. Grrrrrr, I'm mad at 3ware simply for misrepresenting their product! And now it is even past my return window so I'm SOL with a couple $800 RAID controllers that aren't doing me any good.
Saturday, March 01, 2008 9:35:17 AM (Eastern Standard Time, UTC-05:00)
Today I got the same problem. I solved it by installing the following driver/firmware constellation:
- FW 9.4.0.1 with BL 3.05.00.002 from here http://www.3ware.com/KB/article.aspx?id=15103
- BETA Driver http://www.3ware.com/download/productseng/Driver/windrv_x64.zip
Performance is not the very best but at least it works with Win2008 and Vista x64, although it was a pain to discover.
Friday, March 07, 2008 1:15:29 AM (Eastern Standard Time, UTC-05:00)
Hi,

I'm in the same situation (with respect to moving from Win2k3 to Win2k8). How has the card being performing since you got it working with the older firmware? Performance acceptable? Any other issues?

Thanks

Cheers
Ken
Monday, April 07, 2008 4:09:07 AM (Eastern Daylight Time, UTC-04:00)
Thanks for solution
Comments are closed.