Customer has a 3 mbit routed (25 IP) block of IPs from Bell Nexxia for Enterprise level business internet service. Some uptime guarantees, etc. SLA for 1 hour turnaround with complete internet disconnection. Apparantly, this does not include usable email services.
All of a sudden, all users using smtp1.sympatico.ca stop being able to send emails to head office (running on the 3 mbit line). This disconnects all our sales sites from our Head Office email system.
I called Bell Nexxia Enterprise support. We'll see what happens... they were 'escalating' the problem. But the problem is, you see, the problem has already been 'escalated' 3 separate times. I, or my colleague, have called several times already this past week. And still, mail bounces.
Perhaps people should not be allowed to respond to emails right away, Tuesday mornings. I don't think they read emails at all.
But my email was a simple telnet log paste. Nothing else. Why would any other "error message" be any more helpful?
Below is some correspondence:
----- Original Message -----
From: Justin T. Ho
To: abuse@bell.ca
Sent: Tuesday, August 09, 2005 7:29 AM
Subject: smtp1.sympatico.ca not sending mail to certain domains uxsM25brI
220 tomts36-srv.bellnexxia.net ESMTP server (InterMail vM.5.01.06.10 201-253-122
-130-110-20040306) ready Tue, 9 Aug 2005 07:23:12 -0400
HELO
250 tomts36-srv.bellnexxia.net
MAIL FROM:[email removed]
250 Sender <[email removed]> Ok
RCPT TO:someuser@baywoodhomes.com
550 Invalid recipient: someuser@baywoodhomes.com
From: Bell Internet Service Investigations [mailto:abuse@bellnexxia.net]
Sent: Tuesday, August 09, 2005 8:29 AM
To: Justin T. Ho
Subject: Re: smtp1.sympatico.ca not sending mail to certain domains uxsM25brI
Good morning,
We need the error message you are getting when trying to send to whatever domain you cannot send to from the Bell's mail server.
Regards,
Nathalie Foster
Bell Business Internet Management Services -
Internet Service Investigations
abuse@bellnexxia.net
Sent: Tuesday, August 09, 2005 8:36 AM
To: 'Bell Internet Service Investigations'
Subject: RE: smtp1.sympatico.ca not sending mail to certain domains uxsM25brI
Hi Nathalie,
I sent you a log in my original email already.
Whenever a Bell Sympatico customer using smtp1.sympatico.ca as their email server attempts to send ANYTHING to *@baywoodhomes.com, it is instantly rejected, with the message, “Invalid recipient”. Thus, ANY Bell Sympatico user using smtp1.sympatico.ca cannot email our head office. The customer ISP is Bell Sympatico, and our head office is using your Bell Nexxia Enterprise 3 mbit routed DSL service. Our head office router is [IP removed] – Baywood Homes. We have a routed block (25 IPs) and 207.35.154.98 (mail.baywoodhomes.com) is our primary MX.
Please let me know if this is unclear, or if you need more information.